Privacy Policy
Last updated: November 12, 2024
At ZEBRA PULSE GLOBAL LTD, we value your privacy and are committed to protecting the personal information you share with us when using the esimbo.com website or the ESIMBO mobile app. This privacy policy outlines how we collect, use, and safeguard your data.
Table of Contents:
- What Information Do We Collect?
- How Do We Collect Your Data?
- How Do We Use Your Information?
- How Is Your Data Stored?
- Marketing and Communication Preferences
- Your Data Privacy Rights
- What Are Cookies?
- How Do We Use Cookies?
- Types of Cookies We Use
- Managing Your Cookie Preferences
- Links to Third-Party Websites
- Updates to This Privacy Policy
- How to Get in Touch
What Information Do We Collect?
We may collect the following types of data to provide you with our services:
- Personal details, including your name and email address.
- Profile picture or avatar from your Google or Facebook account, if used for registration.
- Your IP address and browsing activity.
How Do We Collect Your Data?
We collect data directly and indirectly through the following methods:
Direct Collection:
- When you create an account, place an order, or use our services.
- When you complete surveys, provide feedback, or contact us for support.
- When you interact with our website using your browser's cookies.
Indirect Collection:
- From third-party services such as Google Firebase or Facebook, if you choose to log in using these options.
How Do We Use Your Information?
The data we collect is used to:
- Manage your account and process transactions.
- Offer customer support and resolve any issues.
- Notify you about promotions, updates, and services tailored to your preferences.
- Share limited data (e.g., name and email) with feedback and support platforms, such as Trustpilot and Zendesk, to enhance your experience.
In certain cases, we may share your data with trusted partners, such as Google or Microsoft, to improve functionality and analytics (see the Cookies section for details).
To protect against fraudulent activity, we may also verify your information through credit reference agencies.
How Is Your Data Stored?
We store your data securely using advanced encryption protocols on servers located in the Netherlands and Germany. These servers are managed by leading cloud providers to ensure high security standards.
We retain your data:
- Until you request its deletion (for general account and profile data).
- For at least five years for transaction-related data to comply with legal requirements.
Marketing and Communication Preferences
We may contact you to share updates, offers, or promotions we believe will interest you. If you no longer wish to receive marketing emails, you can opt out by contacting us at support@esimbo.com. We will process your request within five business days.
Your Data Privacy Rights
As a user, you have the following rights regarding your personal data:
- Access: Request a copy of your personal data. A small fee may apply.
- Correction: Ask for corrections to any inaccurate or incomplete data.
- Erasure: Request the deletion of your personal information, subject to certain conditions.
- Restriction: Request that we limit the processing of your data under specific circumstances.
- Objection: Object to the processing of your data in certain scenarios.
- Portability: Request the transfer of your data to another organization or directly to you.
To exercise these rights, email us at support@esimbo.com, and we will respond within one month.
Links to Third-Party Websites
Our website may contain links to other sites. We are not responsible for the privacy practices of external websites. We recommend reading their privacy policies when you navigate to them.
Updates to This Privacy Policy
We periodically review and update this privacy policy. Any changes will be reflected on this page. The latest update was made on 12 NOVEMBER 2024.
How to Get in Touch
For questions or concerns about our privacy policy or the data we hold, contact us at:
Email: support@esimbo.com